Hug Your Haters: Customer Service In A Digital and Social World

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Discover how you can turn customer complaints into repeat business

What if your angriest customers became your biggest fans?

Great customer service brings customers back to your business again… and again (along with their friends). Based on original research from more than 2,000 businesses, best-selling author and digital marketing expert Jay Baer will teach you how to get even more business from your haters in this information packed webinar.

You’ll learn:

  • How you can resolve complaints on Facebook, Twitter, and more
  • The top reasons that people hate on small businesses
  • Pointers to upgrade your customer service for a social, digital world

Jay Baer helps business people fundamentally rethink their approach to marketing and customer service to gain more customers and keep those they’ve already earned. He has spent 23 years in digital marketing, consulting for more than 700 companies, including 32 of the FORTUNE 500.

Jay has been described as the world’s most inspirational marketing and customer service keynote speaker. He is the most retweeted person in the world among digital marketers, and his books have topped the New York Times and Amazon bestseller lists.

Currently, Jay lives in the idyllic college town of Bloomington, Indiana with his wife and children, and travels from Indianapolis to speaking opportunities worldwide.


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