In June, Netflix released a collection of episodes produced by the encouraging, incredibly talented Bob Ross. “Beauty Is Everywhere” catalogs some of Ross’s lively landscapes, memorable phrases like “happy little trees,” and favorite pastimes including cleaning a brush by slapping it against his easel, laughing as he suggested viewers “beat the Devil out of it.”
To summarize: We’ve become obsessed with Ross’s wet-on-wet technique, his iconic personality (and hair), and his marketing style.
“Wait, his marketing style?”
Yes! See, we’ve watched so many episodes in the past two months that we began researching the man himself. We thought, “There’s no way he could possibly have been this content all of the time.”
Spoiler alert: He was just as easy-going in his private life.
But in our research, we found how Ross went from a relatively unknown painter to a mega success. We learned that Ross intentionally used smart marketing decisions to project himself as an authority on painting and proved his credibility to millions of viewers on a weekly basis. His methods are as inspiring as his personal message.
Bob Ross’s early shortcomings
After a 20-year service record with the Air Force, Ross decided to try his hand at selling his perfected art technique out of a mobile home.
According to a Mental Floss article from 2015, “success didn’t come easy—or at all—during his time on the road.” Unfortunately, there just weren’t many buyers. Because Ross was virtually unknown, he had no authority for people to trust him or his product. He knew a change was needed to provide the results he had hoped for—so he turned to television.
Watching paint dry
After his failed mobile classroom, Ross didn’t have much money to spend on his TV endeavor, so he scrimped and saved where he could. One of those areas was his hair, which he permed to save money on haircuts. He hated the look.
However, his image was used for branding on a new collection of paintbrushes. Whether or not Ross wanted, he was stuck with the now iconic haircut.
Gaining followers and establishing authority
Ross saw phenomenal success with his program. “The Joy of Painting” ran for 11 years, with over 400 episodes under its belt. During his time on-air, Ross spoke about encouraging creativity, the ease of which one could paint, and how you could impress yourself by following along with his show.
If you had a television from 1983 to 1994, you could learn to paint detailed landscapes for free if you wanted. Though “at least 90 percent of viewers did/do not paint along with Bob.”
Those who did often sent in videos of themselves painting along at home. Ross proudly shared these videos with his audience—testimonials to the success of his teachings.
And, of course, Ross’s painting technique was anything but simple. But he made you think it was. Over the course of 11 years, Ross secured millions of fans worldwide. Because of his kind-hearted nature, people could tune in without any sales pitches. These were replaced with footage of Bob and Jane, his wife, nursing wounded wildlife back to health.
Building a painting empire
During his time on-air, Ross began rolling out a series of how-to books, paintbrush sets, videos, and Certified Bob Ross Instructors (with Jane being the first). An already established and treasured source to many, all Bob had to do to sell his product was to keep doing what he loved—painting on air.
Ross’s success grew well beyond his hairline—to the tune of a 15 million dollar empire, built on art supplies and learning materials he never mentioned on air.
He would eventually retire in 1994 due to health concerns, and pass away on July 4, 1995, at the age of 52.
Making sense of Ross’s marketing techniques
Ross and his team knew what they were doing. Just as he helped many improve their painting skills at home, we’d like to share with you his marketing style so you can grow your happy little followers from footy little hills into big beautiful mountains.
Provide useful information
Ross knew he had a skill. He knew he wanted to reach as many people as possible with it—for altruistic reasons. In pre-internet days, this meant producing your own TV show.
But Ross didn’t simply paint on air, he encouraged his viewers to do the same—or anything that brought them with happiness. Ross, in addition to his painting technique, sold happiness. He would often say, “If you want to see the bad stuff, watch the news.” This brought viewers back week after week to witness his iconic demeanor and uplifting message.
Viewers were drawn to Ross for many reasons, knowing he had the magic to make them excellent painters and happier people.
When structuring your marketing campaign, consider what you have to offer your audience. What can you teach them? What can they learn from you? How can you make it simple for them to include themselves in your knowledge?
For Ross, this meant videos of viewer masterpieces. For you, it can mean anything. A kind word, a great comment. A photo or video of your product in use. Real faces tied to your product provides substance to your marketing claim.
It’s likely that someone watches a video of a person painting and thinks, “I can do that, too!”
Selling when your audience is warm
With TV as his medium, it was difficult to tell where Ross’s audience was in their buyer’s journey. He had to develop a message that resonated with cold, warm, and hot audience members—all at once.
Every once in a while, Bob would reference his program to become a Bob Ross Certified Instructor. This was a buy-in program, still offered, in which participants can “learn to paint, teach, and promote yourself in the spirit of TV’s Number One Art Show 'The Joy of Painting.'”
His passive marketing engagement gave people the freedom to purchase when they wanted. There were no pressures to purchase anything. But for painting viewers, this was an exciting offer to feel included in the peaceful world of Bob Ross.
Keeping your audience coming back for more
If he were just painting, there’s little chance Bob Ross would have lasted on television for 11 years. It was his charm that kept viewers coming back, his smile at the end of each episode, and his vulnerability to share personal anecdotes.
In fact, you’d be hard-pressed to find much variation in Ross’s work. According to some really intense research performed by FiveThirtyEight, “91 percent of all Ross paintings included at least one tree. Forty-four percent featured a cloud.”
This is to say, he knew what worked. He knew what people wanted to see—and he kept doing it. It was a fail-proof plan once he found initial success, and since Ross was only limited to his imagination—his show could have continued for another 20 years with a dedicated viewership and unlimited examples of his passion.
While there’s no one-right-way to market your business or self, Bob Ross embodies the steps business owners should take when approaching a marketing strategy. Provide value to your audience, keep it simple, encourage them, let them buy when they’re ready, and keep giving them information—and great products—to keep coming back for more.
This article originally appeared in Tresnic Media.
This article was written by Anthony Brovero from Business2Community and was legally licensed through the NewsCred publisher network.