At Infusionsoft, we like to say that all problems are leadership problems. Ultimately, anything going wrong in our business is my problem, as the CEO of the company. I take ownership for it and expect to resolve it, through my people. We teach this concept to our leaders and to our customers who attend Elite Forum.
But far too often, leaders don’t take ownership of the problems that happen under their watch.
Stop and think about this: How quickly do you take responsibility for problems in your business? Do you blame the employee, the customer, or the vendor when something goes wrong? Or do you own it?
I see the blame game going on all over in small business. It’s sad because it totally hamstrings the progress of a business. Sometimes I see it in our business (and it drives me crazy). Here’s the thing: blaming sucks… literally. It sucks the success right out of a business. It’s weak. It’s the stuff lousy leaders do.
Real leaders take responsibility.
As I’ve said many times, leadership is one of the three pillars of small business success (strategy and automation being the other two). When the business owner determines to improve his or her leadership, the company always grows.
If you want to up your leadership game, take responsibility. Stop the blaming. Find the problems, accept them as your own and go to work with your people to fix them. Your people will appreciate you—and they will follow you.
SBS Idea of the Day: Find one problem in your business that you’ve not taken responsibility for. Accept the problem as your own, publically. Then go to work—with your people—solving the problem.