03.08.20164 min read

How to Connect with Employees: Leadership Clarity

by Candi Luciano

How do you respond to a photo if it’s blurry? Do you see the whole picture if there are holes in it? How do you feel if it is crinkled or torn? Maybe you squint, or step back, or just get frustrated and stop looking at the photo altogether. Your staff may do the same if you don’t lead to your vision with care and intentionality.

A pixel for a designer is defined as a minute area of illumination on a display screen—one of many from which an image is composed. For a leader, it is the small, specific, intentional connected moves from which the future is created. 

With each move you make, you should have your eye on creating clarity for your purpose. Each move must be designed to inspire and invite collaboration from each member of your team to create a collective masterpiece.

Here are six leadership moves you can make today to move you and your team closer to that masterpiece.

1. Hold a “daily pulse” meeting.

Ask everyone to remain standing; this helps keep it short. Ask each person to share one positive move they made the prior day to execute the vision, one thing they will tackle today, and any roadblocks they foresee. This simple exercise can ensure daily excellence and keep you informed to make adjustments or pivots to win.

2. Ask questions. 

People do more for leaders who they believe care. Show you care by asking simple questions or learning one new personal thing about a team member. Ask, “If I could do one thing for you today to make it easier for you to accomplish your goal, what would it be?” It’s amazing what you can learn from one question. Results come when foundational relationships are built.

3. Give team members a voice.

Set open door/office hours on your calendar for team members to discuss whatever is on their mind. It could be as simple as 30 minutes every other week. Set the rules that if they present a concern, it must be accompanied by a solution. Your role is simple: Just listen. Great leaders are great listeners.

4. Express gratitude.

While it may seem like a no-brainer, it is easy to forget how far a simple thank you can go. It can be in person or via a quick call, a brief email, or an old school note left on their desk. In our office, we give very powerful high-fives!

5. Teach and encourage growth.

Share an article, a quote you like, notice of an upcoming seminar or a story of your experiences. When leaders work with their people and push them to develop new skills and abilities, they are building higher levels of employee satisfaction and commitment.

6. Welcome idea flow.

Allow space for creativity and innovation with an online place for team members to submit their ideas on a specific initiative. If you do this, be sure you read them and make clear what you will or will not take action on.

When we take action one pixel at a time, we are arranging ourselves in a new way. We create a future that would not have otherwise happened. This is the art of leadership. What small moves will you make today to make a big impact?



Candi Luciano, VP of leadership design at Infusionsoft, is a prominent voice for exceptional leadership and creative performance. Her approach is characterized by open communication, strong teamwork and producing results that transcend the ordinary. From agency to in-house, Candi has done it all. As creative director for two years, she led a team of 18 designers, copywriters, videographers and developers that helped build the Infusionsoft brand. Candi co-founded Cobalt Creative, a Scottsdale, Arizona design firm specializing in software company branding. After selling her agency to UBICS, she continued to manage the creative division. Candi founded another creative consulting firm, Stand4, focusing on branding for small businesses. She led an in-house creative team at TravelClick and was a key contributor to business strategy.


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