Now that we’re a solid decade and a half into the 21st Century, we can safely say that the future is now. We have robots, self-driving cars, houses that know what our ideal room temperature is (and keep it that way for us).
Yeah—it’s a good time to be alive.
So then, why do so many employers still run their operation with a Victorian Era ethic? Seriously, in some offices you can practically hear Mr. Scrooge checking his pocket watch to be certain Bob Cratchit is at his desk precisely at 8 a.m.
This week, we’ve rounded up some helpful articles that can serve to remind us that happy employees make happy customers. The way to do that, dear managers of the world, is to remember how awesome the 21st Century is and to keep in mind how many wonderful ways we have to make happy employees, and in turn happy customers (who buy more from us, btw)
So read on, and God bless us, everyone!
Many businesses tend to think that providing employee perks will come with high capital expense. Not necessarily so. Great Place to Work surveyed the best companies to work for in 2015 and discovered that they set themselves apart from the rest of corporate America by offering these four intangible benefits. Their example could provide your business with a quick (and cheap) win in the eyes of your employees.
You’ve heard that happy employees make happy customers, but we often forget that the opposite is very much true: unhappy employee equals unhappy customer. It turns out that one of the chief factors in determining employee happiness is stress.
This article, from University of California, Berkeley, points out that mindfulness is a proven way for employees to reduce stress at work. Mindfulness is a secular form of meditation and self-awareness that helps people tune into their emotions and process them with clarity.
From the article, “Researchers have found that some types of meditation can promote creativity, as well as better memory, more concentration, and…can also improve decision-making, and mindful salespeople are rated as more knowledgeable by customers. Aetna, another company that offers meditation classes, estimates that each employee who participates gains an hour of productivity per week.”
It’s crazy right now for companies to manage the Bring Your Own Device (BYOD) phenomenon, and it’ll be crazier in 2016. Let’s not even think about 2020 right now.
Employees want to work for companies that are on top of tech because they know that tech will make them more productive, and ultimately will give them a boost in their careers. On the flip side, poor tech can hinder their careers. Businesses that understand and deliver cutting edge technology for their workforce tend to have the most successful workforce.
While we’re on the technology trip, let’s keep in mind that technology also opens up a whole world of possibility for employees to work remotely. In an era of nearly ubiquitous Wi-Fi and cheap technology, what’s preventing your staff from running a business meeting in a coffee shop? Or home? Or the Boston Public Library?
(True story: Once upon a time, I worked in a coffee shop in Seattle, and a local small business held their team meetings at one of our tables every week. They got at least two benefits from this: 1. They could get out of the office for a while, and 2. Free refills).
And now we come to the most compelling reason for employers to find ways to promote happiness among their employees: shareholder happiness. Yes, whether your business is already publicly traded, or is on the brink, or is just dreaming about maybe someday, the reality is that happy employees can mean happy shareholders, according to a study from Glassdoor Research.
Moral of the story? If you want your company to outperform the S&P 500 Index, be just like Mr. Scrooge. The Scrooge that saw the ghosts and became a super nice boss.
Looking for more? Check out these articles:
Ben Snedeker joined Infusionsoft in 2015 to do full time that which he loves most: writing the stories that inspire action. He holds a MFA in Creative Writing from Emerson College. In his prior life, he was a freelance writer working days at MIT as a grant manager. After a decade of paper-pushing in academia, writing for a fast moving company like Infusionsoft is his dream come true. A perennial tinkerer, when he’s not in the office, he can’t help but tend his bonsai trees, edit other people’s writing, and make sure his kids clear their plates before they leave the table.